Return & Refund Policy
We want you to be completely satisfied with your purchase. That's why we offer a hassle-free returns policy to ensure your peace of mind. Please review the following guidelines for returns:
Your rights under South African law
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008. Where our policy and the Act differ, the Act applies.
- Cooling-off period (section 16): Because this is an online (direct marketing) sale, you may cancel your order without reason and without penalty within 7 days of delivery, and we will refund you in full within 15 business days of the goods being returned to us. This right is in addition to the policy below.
- Faulty or unsafe goods (section 56): If an item turns out to be defective, unsafe, or not fit for its intended purpose within 6 months of delivery, you may choose a repair, a replacement or a full refund — at our cost, including return shipping. This is not affected by our 15-day window.
- Goods not as described (section 20): If what arrives does not match its description on this site, you may return it at our cost for a full refund.
Our returns policy
- Eligibility: You may return unused items within 15 days of delivery for a refund or exchange. Unfortunately, we cannot offer refunds or exchanges for items that have been used or beyond the 15-day window.
- Initiating a Return: If you have an account, log in and click the return button next to the order in your order history. If you checked out as a guest — or would simply rather talk to us — email info@sheen.bot or call +27(0)659008570 with your order number, and our support team will arrange the returns collection. You do not need an account to return an item.
- Shipping Costs: You are responsible for covering the shipping costs for returning your item. Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
- Return Conditions: For your item to be eligible for return collection, it must be unused and in the same condition as when you received it, unless the item is damaged or faulty. Additionally, all returned items must be in their original packaging with all accompanying items.
- Refund Process: Once we receive and inspect your return, we will send you an email to confirm receipt and notify you of the approval or rejection of your refund or exchange. If approved, your refund will be processed, and a credit will be automatically applied to your sheen account or original method of payment within 3 days.
- Refund Delays: If you haven't received your refund yet, please first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. If the issue persists, please contact us for further assistance.
- Where to Send Returns: Once we have confirmed your return, send the item to: Sheen Technologies (Pty) Ltd t/a Sheen Robotics — Returns, Unit D1, The Exchange, 1 School St, Milnerton, Cape Town, Western Cape, 7441, South Africa. Please do not ship anything back before contacting us — unannounced returns cannot be matched to an order.
Need help with a return?
Email info@sheen.bot or call +27(0)659008570, Monday–Friday 09:00–18:00. We reply to all enquiries within one business day.
At sheen, we are dedicated to providing excellent customer service and ensuring your shopping experience with us is smooth and enjoyable. Shop with confidence and convenience, knowing that we're here to assist you every step of the way.